Maintenance & Support
From quick fixes to regular updates, we provide the targeted support you need to keep your website running smoothly.
A Website Requires Ongoing Care to Maintain Performance
Our maintenance plans cover regular updates, technical troubleshooting, and optimizing your online presence for WordPress and other platforms. We handle the technical details, from security monitoring and performance optimization to coding updates and hosting management, so you can concentrate on what you do best.
You choose the level of support, from one-time updates to quarterly check-ins or scheduled updates completed monthly. We focus on keeping your website secure, functional, and engaging for your visitors. Because a website, like any valuable tool, performs best with regular care and maintenance.
Maintenance & Support FAQ
We’ve compiled this list of frequently asked questions to help you understand our services and make informed decisions. If you don’t see your question below, please contact us.
General Questions
Days Work Design provides comprehensive website maintenance services for WordPress updates, security monitoring, performance optimization, technical troubleshooting and more. We service WordPress websites through our maintenance plans and offer technical support for Squarespace, Wix, and Shopify sites as well.
Regular website maintenance ensures your site remains secure and performs optimally. Without maintenance, WordPress websites may become vulnerable to security threats, experience slower loading times, and can develop functionality issues.
We recommend monthly maintenance for most websites to ensure timely updates and top performance. However, we offer flexible options including quarterly and one-time maintenance services based on your specific needs and how complex your website is.
Maintenance Plans
What maintenance plan options do you offer?
We offer several maintenance plan options:
– Monthly maintenance plans (paid annually, starting at $1,200/year)
– Quarterly maintenance plans (paid annually, starting at $800/year)
– One-time maintenance services (paid hourly at $75/hour, with a 2 hour minimum)
For a customized maintenance plan that addresses your website’s unique requirements, contact us.
What’s included in your WordPress maintenance services?
Our WordPress maintenance includes:
– Core WordPress updates
– Plugin and theme updates
– Security monitoring
– Backup and staging management (determined by hosting)
– Database optimization
– Broken link check and repair
– User account management
– Front end testing
– Technical troubleshooting
– Maintenance report with action items
How much does one-time WordPress maintenance cost?
One-time WordPress maintenance services start at $150. The final cost depends on the size, structure, and specific needs of your website.
Technical Support
What technical support services do you provide?
We offer technical support for WordPress, Squarespace, Wix, and Shopify websites. This includes troubleshooting functionality issues, fixing broken elements, resolving plugin conflicts, addressing security concerns, and providing guidance on technical aspects of your website.
How do I get technical support if I have an issue with my website?
Current maintenance clients can contact us directly through email or phone. For non-maintenance clients, you can use hourly consulting or one-time support services to address specific issues. New clients typically require a minimum of two-hours, including a discovery call.
Do you provide support for hosting and domain issues?
Yes, we set up, manage, and troubleshoot hosting and domain accounts. This includes helping with domain transfers, DNS configuration, hosting migrations, and resolving hosting-related technical issues.
Do you provide support for email accounts?
We provide limited support for email using Google Workspace. Other non-web mail platforms usually require a dedicated IT professional to set up, maintain, and troubleshoot.
Contracts and Pricing
What are the benefits of an annual maintenance contract?
Annual contracts provide consistent care for your website at a predictable cost. Benefits include priority support, regular maintenance on a set schedule, technical assistance, and peace of mind knowing your website is receiving regular updates and testing so that issues don’t go unnoticed and unresolved.
How are annual contract prices determined?
Annual contract pricing starts at $800 per year and is based on website size and anticipated maintenance needs. Factors include the number of pages, functionality requirements, eCommerce elements, and frequency of updates.
What if I want to cancel my maintenance plan?
Payments for annual maintenance are non-refundable, but if you decide mid-contract that your website no longer requires maintenance, we will calculate the remaining hours and provide you an alternative service of equal value.
Getting Started
How do I get started with your maintenance services?
Contact us for a free consultation where we’ll discuss your website needs and recommend the most appropriate maintenance plan. Once you’ve selected a plan, we’ll conduct an initial website review before starting regular maintenance services.
Do you offer maintenance for websites you didn’t build?
Yes! We provide maintenance services for websites regardless of who built them. Before beginning maintenance services, we’ll conduct an initial assessment to understand your website’s structure and needs.
How can I learn more about your services?
Contact Days Work Design to discuss your website maintenance needs. We’re happy to answer any questions and provide a customized solution for your website.
How Our Plans Work
Our website maintenance is designed to provide regular updates and technical support. Each maintenance plan includes a specific set of services—performed one-time, monthly, or quarterly—to keep your site secure, updated, and functioning well.
Before you choose a plan, we review your website’s current state and specific needs. A comprehensive health check and report is a required first step for WordPress sites that haven’t been updated in over 3 months.
Once your plan is in place, we will complete the maintenance according to schedule. For one-time services, we’ll complete updates and optimization, report on work completed, and provide recommendations.
With monthly and quarterly WordPress plans, we perform regularly scheduled maintenance that includes core updates, plugin management, security monitoring, front-end testing, and performance optimization.
An annual plan for completing WordPress maintenance on a monthly basis offers the best protection and support, with additional security monitoring and more frequent updates safeguarding against vulnerabilities.
Our maintenance includes communication about the work performed, with reports provided after each session. We are available for technical support issues outside of scheduled maintenance. These additional services are based on your plan.